24 techniques for the conversation that needs to happen, with a clear outcome and an intact relationship.
Season 1 rate. Price increases at Season 2 launch.
After reading this guide you will be able to address any difficult behavior, deliver feedback that produces change rather than defensiveness, and close conversations that have needed closing for months with a clear outcome and an intact relationship. Drawing on negotiation research, conflict resolution methodology, and applied psychology, this guide covers 24 specific frameworks for approaching confrontation as a collaborative problem rather than an adversarial event, including when the other person knows what is coming and has already prepared their defense.
Sample from the guide
The Accusation Audit works because defensiveness is almost always anticipatory. By the time a difficult conversation begins, the other person has usually already rehearsed their defense against what they expect to be accused of. Naming those anticipated accusations yourself, before the other person has been forced to defend against them, removes the charge from the accusation. Once a person hears the accusation voiced without a confrontational frame, the energy required to defend against it simply dissipates.
What is inside
The Clean Confrontation
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